Great expectation

Do you ever wish your clients were less demanding?

That they respected your time and understood that even though you’re good, you’re not God?

The key to a great working relationship with your clients is setting expectations.

Natalie reached out on my Instagram page last month and asked if I’d do an episode on this topic and I thought it was a great idea!

(Take note if you’ve ever wished I would cover a specific topic before…)

Thanks to Natalie, on today’s Hustle & Flow Podcast episode, I’m covering when and how to set expectations and why your client will appreciate your transparency and candor.

Even though setting expectations may seem rude or selfish, it actually shows you value the relationship and want to protect it. So if you really care about great customer service, you’ll want to add this to your onboarding!

Listen HERE.

Best,
Heather

P.S. Registration for Life & Law LIVE closes on September 27! If you want to learn about this 2-day workshop and free bonuses (including a 2019 Life & Law Planner and up to 10 hours CLE), learn more and sign up HERE.

Professional Bio

Heather Joy Hubbard is an attorney, speaker, author, and strategic coach. Through her personal and professional development company, she helps attorneys reduce stress, manage priorities, and build a book of business. Prior to her work helping professionals find more balance and success, Heather was a partner and practice group leader at an AmLaw 200 firm. She has been recognized by Best Lawyers in America in the areas of Copyright, Trademark, Intellectual Property Litigation and Patent Litigation, Mid-South SuperLawyers, Benchmark Litigation and Managing IP Stars. She was also named one of Nashville's Top 40 under 40 by the Nashville Business Journal. Heather graduated  summa cum laude   from the University of Louisville and received her  juris doctorate  from Vanderbilt University Law School.

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