How do you handle a situation where an associate displeases a client?
What do you say to the associate to help them learn from their mistakes?
What do you say to the client who is blowing it out of proportion?
And what do you say to senior management about the situation?
When you’re wearing multiple hats of trying to manage up and down, what’s the best approach?
These are the questions that a podcast listener recently asked me.
I couldn’t wait to dig into this topic and answer each of these questions on today’s Hustle & Flow podcast.
My opinions might be unpopular, but at least they’re honest – which happens to be the key to effective management.
Whether you’re in a formal management role, leading a team, or trying to mentor and train others, this episode is for you!