Managing associates

How do you handle a situation where an associate displeases a client?

What do you say to the associate to help them learn from their mistakes?

What do you say to the client who is blowing it out of proportion?

And what do you say to senior management about the situation?

When you’re wearing multiple hats of trying to manage up and down, what’s the best approach?

These are the questions that a podcast listener recently asked me.

 

 

 

 

 

I couldn’t wait to dig into this topic and answer each of these questions on today’s Hustle & Flow podcast.

My opinions might be unpopular, but at least they’re honest – which happens to be the key to effective management.

Whether you’re in a formal management role, leading a team, or trying to mentor and train others, this episode is for you!

Listen HERE.

Best,

Heather

Professional Bio

Heather Joy Hubbard is an attorney, speaker, author, and strategic coach. Through her personal and professional development company, she helps attorneys reduce stress, manage priorities, and build a book of business. Prior to her work helping professionals find more balance and success, Heather was a partner and practice group leader at an AmLaw 200 firm. She has been recognized by Best Lawyers in America in the areas of Copyright, Trademark, Intellectual Property Litigation and Patent Litigation, Mid-South SuperLawyers, Benchmark Litigation and Managing IP Stars. She was also named one of Nashville's Top 40 under 40 by the Nashville Business Journal. Heather graduated  summa cum laude   from the University of Louisville and received her  juris doctorate  from Vanderbilt University Law School.

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